Client Satisfaction Survey
 

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Hearst Public Library
801 George St., P.O. Box 15000
Hearst, ON., P0L 1N0
Telephone :(705) 372-2843
Fax :(705) 372-2833
ohe@ontera.net or hearstpl@ontera.net

 

Your age group?



I prefer reading in…




I am…




Check your satisfaction for the following points…

  Very satisfied Satisfied A little satisfied Not satisfied
Library Hours
Ease of finding documents
Availability of staff
Availability of computers
Comfort level of library
Reading and study space
Services offered

In the last year I have visited the library ...
Once per day
Once per week
Once per month
A few times
Rarely
Never


During my last visit, I did not find what I was looking for because ...
The library did not have the document I wanted
The document was missing from the shelves
I did not want to wait for or ask for help
The online catalog computer was occupied
The document was out on loan
other (PLEASE SPECIFY):


I keep informed of library services and events through ...
Community cable
Library web site
Friend or family
Community board
Library Facebook page
Radio
Newspaper



Are you aware that the library offers the following services…

  Yes No
Photocopies and faxes
PJ nights for children
Large print books
Puzzles
Free wireless Internet access
Computers with Internet access
La Presse & Journal de Montréal online
Online catalog & access to your profile
Movies on DVD
Interlibrary loan service
Audio books


What time of the week do I prefer visiting the library…

  Morning Afternoon Evening
a) Monday
b) Tuesday
c) Wednesday
d) Thursday
e) Friday
f) Saturday



Do you find the library hours convenient?
From Monday to Thursday – 10 am – 5 :30 pm
Yes
No
Suggestion
Friday - 10 am – 9 pm
Yes
No
Suggestion
Saturday – 10 am – 4 pm
Yes
No
Suggestion


If you rarely or never visit the library, tell us which factors influence your decision.
The library is not located where I conduct my daily activities
I have fees owing to the library
Inadequate parking spaces
The Library does not have what I want
Library Hours are not convenient for me
The Library is too noisy
Library service is inadequate
Other Reasons(PLEASE SPECIFY):

Personal Factors
No time
I find my resources and what I need elsewhere
I prefer other activities that does not include the library
I cannot get to the library by my own means
Confined at home
Other reasons(PLEASE SPECIFY):

Thank you for your time and cooperation!



 

On behalf of the Hearst Public Library, thank you very much for completing our survey. Your feedback is valuable to us and very much appreciated.